Nidaros — managed business process outcomes
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Nidaros — managed business process outcomes

Business Process Automation Services

Automate business processes with clear ownership, operational control, and measurable outcomes – not just tools.

From fragmented manual work to reliable execution across people and systems.

Discuss your process
See how this approach works

Business Process Automation Services

Automate business processes with clear ownership, operational control, and measurable outcomes – not just tools.

From fragmented manual work to reliable execution across people and systems.

Discuss your process
See how this approach works

When business processes grow, control often disappears.

Many organizations want to automate business processes – but run into the same problems. Work is spread across systems, emails, spreadsheets, and people. Responsibilities are unclear. Exceptions pile up. Manual work keeps creeping back in.

Automation initiatives start, but ownership is missing. Tools are implemented, yet the process still breaks. Business Process Automation only works when someone takes responsibility for the outcome – not just the automation itself.

When business processes grow, control often disappears.

Many organizations want to automate business processes – but run into the same problems. Work is spread across systems, emails, spreadsheets, and people. Responsibilities are unclear. Exceptions pile up. Manual work keeps creeping back in.

Automation initiatives start, but ownership is missing. Tools are implemented, yet the process still breaks. Business Process Automation only works when someone takes responsibility for the outcome – not just the automation itself.

Automation with ownership - not automation as a project.

Nidaros is not a business process automation tool vendor. We are a partner that takes responsibility for how automated processes actually perform in daily operations.

That means we don’t stop at implementation. We design, run, and improve automated business processes with clear agreements on quality, speed, and control.

Automation is how we deliver results – not what we sell.

Automation with ownership - not automation as a project.

Nidaros is not a business process automation tool vendor. We are a partner that takes responsibility for how automated processes actually perform in daily operations.

That means we don’t stop at implementation. We design, run, and improve automated business processes with clear agreements on quality, speed, and control.

Automation is how we deliver results – not what we sell.

How Business Process Automation works at Nidaros

Understand the business process

We start with how work really happens - across teams, systems, and exceptions.

Design control and ownership

Clear responsibilities, decision points, and governance across the full process.

Automate where it
creates value

Repetitive, error-prone, or time-consuming steps are automated — without breaking the flow.

Run, monitor, and improve

We stay responsible for performance, reliability, and continuous improvement.

What organizations gain from Business Process Automation

  • Reduced manual work and operational overhead
  • Faster and more predictable process execution
  • Fewer errors and exceptions
  • Clear accountability across the process
  • Stronger control over compliance-sensitive activities

What organizations gain from Business Process Automation

  • Reduced manual work and operational overhead
  • Faster and more predictable process execution
  • Fewer errors and exceptions
  • Clear accountability across the process
  • Stronger control over compliance-sensitive activities

Automation capabilities that support ownership

To deliver reliable Business Process Automation, we combine process ownership with proven automation capabilities.

Our platform components support orchestration, system integration, secure data exchange, and monitoring – but always in service of the business process, not as standalone tools.

You don’t need to manage the technology.
We take responsibility for the outcome.

Automation capabilities that support ownership

To deliver reliable Business Process Automation, we combine process ownership with proven automation capabilities.

Our platform components support orchestration, system integration, secure data exchange, and monitoring – but always in service of the business process, not as standalone tools.

You don’t need to manage the technology.
We take responsibility for the outcome.

Business Process Automation in practice

Across different industries, we help organizations regain control over complex business processes through automation with ownership.

Automating work processes at Treant Physiotherapy
How Treant Physiotherapy gained control over the intake process with RPA, reduced administrative workload, and created more room for care.
  • Nidaros
Read more
FNV automates with Randy
How FNV automated new member registrations with a software robot, reducing manual work and freeing teams for more valuable tasks.
  • Nidaros
Read more
Treant, interview with Ineke and Henriët
Treant now uses Nidaros’ RPA solutions across various departments— from HR and infection prevention to myCaress. In this interview, application managers Ineke and Henriët share their experiences, new developments, and
  • Nidaros
Read more
First Understand, Then Automate
Rijkswaterstaat and Nidaros demonstrate how deep process understanding is the key to successful automation. By aligning people, technology, and data, a time-consuming data process was transformed into a scalable, automated
  • Nidaros
Read more
See more

Talk to a Business Process
Automation expert

If you’re exploring how to automate business processes — or want to understand whether this approach fits your situation — let’s discuss it.

Talk to an expert

Contact Form — Partners & Clients

For business inquiries, partnerships, or media requests, please use the form below.
We’ll respond within 1–2 business days.

This might also fit your situation

Business Process Automation

For organizations ready to automate end-to-end processes with clear ownership.

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Workflow Automation

For improving coordination across teams, systems, and approvals.

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Process Automation Consulting

For decision support and clarity before making automation investments.

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Business Process Optimization

For reducing complexity and improving flow – with or without automation.

See more

Business Process Automation — common questions

These are some of the questions we often hear when organizations explore Business Process Automation services.

What do you mean by “automation with ownership”?

Automation with ownership means we don’t just implement automation and walk away.
We take responsibility for how the automated business process performs in daily operations – including quality, speed, control, and reliability. The focus is not on delivering tools, but on delivering outcomes.

No. Tools are never the starting point.
Business Process Automation is about improving and running processes in a controlled way. Automation technologies are used where they add value, but they are always a means – not the goal. We combine process insight, governance, and automation to make processes work end to end.

Yes. Most organizations we work with operate in complex system landscapes, including legacy systems.
Our approach is designed to work across existing environments, without requiring large-scale system replacements. This allows processes to improve and automate while existing systems remain in place.

Business Process Automation makes sense when manual work, handovers, and exceptions start to limit control, efficiency, or compliance.
It is especially valuable for repetitive, high-volume, or error-prone processes where clear ownership and predictable execution are essential.

Insights & Stories

Practical guides and short stories on cutting admin work, improving control, and delivering outcomes you can prove.  

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Why the promise of AI is not always fulfilled
Why AI only delivers value with transparency and control - preventing black box automation and keeping people responsible and empowered.
  • Nidaros
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Automating work processes at Treant Physiotherapy
How Treant Physiotherapy gained control over the intake process with RPA, reduced administrative workload, and created more room for care.
  • Nidaros
Read more
FNV automates with Randy
How FNV automated new member registrations with a software robot, reducing manual work and freeing teams for more valuable tasks.
  • Nidaros
Read more
Treant, interview with Ineke and Henriët
Treant now uses Nidaros’ RPA solutions across various departments— from HR and infection prevention to myCaress. In this interview, application managers Ineke and Henriët share their experiences, new developments, and
  • Nidaros
Read more
The Value of Business Support

Knowledge Base The Value of Business Support For our newsletter, Michel Boertien was interviewed about the working methods of Business Support. What role does Business Support play, and what added

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Learning Communities and Nidaros
A look into the collaboration between Nidaros and the GDBC, where students explore RPA, gain practical experience, and learn how digital innovation is applied in real organizations.
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Waarom de belofte van AI niet altijd wordt waargemaakt
Why the promise of AI is not always fulfilled
Why AI only delivers value with transparency and control - preventing black box automation and keeping people responsible and empowered.
  • Nidaros
Read more
The Value of Business Support

Knowledge Base The Value of Business Support For our newsletter, Michel Boertien was interviewed about the working methods of Business Support. What role does Business Support play, and what added

  • Nidaros
Read more
Learning Communities and Nidaros
A look into the collaboration between Nidaros and the GDBC, where students explore RPA, gain practical experience, and learn how digital innovation is applied in real organizations.
  • Nidaros
Read more
Automating Work Processes at Treant Physiotherapy
At Treant Physiotherapy, Nidaros automated the daily patient registration process using RPA. Virtual robots now perform the manual tasks in Nexus and ParaNICE, significantly reducing administrative workload and freeing up
  • Nidaros
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If we say it can be done, we´ll do it.
Since founding Nidaros in 2008, Gerben Dolsma has led the company through significant growth. But what drives him? And how has he seen the field evolve over the years? “In
  • Gerben Dolsma
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The staff shortage requires a fundamental rethink of how we approach work.
A while ago, I came across a recent UWV study on the impact of labor market shortages. What stood out: nearly half of employers in the Netherlands—46%, to be precise—are
  • Gerben Dolsma
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A Workday of an RPA Developer at Nidaros
A look into the daily life of an RPA developer at Nidaros: from stand-ups and script fixes to new Spider features and client demos on the production environment.
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A Day in the Business Support Department at Nidaros
A behind-the-scenes look at Business Support: monitoring processes, handling client requests, collaborating with developers, and keeping automation running smoothly throughout the day.
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Anna’s Update: What I’ve been up to lately!
Hi everyone! Anna here – your digital colleague from Nidaros! What a productive period it’s been! I’ve been working 24/7, taking over time-consuming and repetitive tasks for our clients. And
  • Gerben Dolsma
Read more
Automating work processes at Treant Physiotherapy
How Treant Physiotherapy gained control over the intake process with RPA, reduced administrative workload, and created more room for care.
  • Nidaros
Read more
FNV automates with Randy
How FNV automated new member registrations with a software robot, reducing manual work and freeing teams for more valuable tasks.
  • Nidaros
Read more
Treant, interview with Ineke and Henriët
Treant now uses Nidaros’ RPA solutions across various departments— from HR and infection prevention to myCaress. In this interview, application managers Ineke and Henriët share their experiences, new developments, and
  • Nidaros
Read more
First Understand, Then Automate
Rijkswaterstaat and Nidaros demonstrate how deep process understanding is the key to successful automation. By aligning people, technology, and data, a time-consuming data process was transformed into a scalable, automated
  • Nidaros
Read more
Combining Forces: ibanXS and Nidaros
Through its partnership with Open Banking provider ibanXS, Nidaros now offers access to over 2,000 European banks. The integration enables secure, automated payments and transaction processing within RPA workflows —
  • Nidaros
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The Dutch Digitalisation Strategy: Big Ambitions, Little Realism
The Dutch Digitalisation Strategy is ambitious but lacks realism. With a growing shortage of IT specialists, the focus remains too much on technology instead of processes. Nidaros advocates a business-first
  • Nidaros
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Upcoming event: Data Self-Management
On Thursday, April 3, 2025, from 16:00 to 18:00, we are hosting an exclusive Masterclass “Self-Management in a Digital World” at the IT Hub in Hoogeveen.
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We’re truly building something special
Jeroen Swart could have chosen a safe IT assignment. He didn’t. Since October 2024, he has served as CTO of Nidaros, responsible for the company’s technological direction. What attracted him
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Anna’s Update: What I’ve been up to lately!
Hi everyone! Anna here – your digital colleague from Nidaros! What a productive period it’s been! I’ve been working 24/7, taking over time-consuming and repetitive tasks for our clients. And
  • Gerben Dolsma
Read more
See more

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